Review this list of common questions
Review answers to these frequently asked questions to help to ensure that you have the best experience using the U.S. Bank Access® Online mobile app. If you have any questions on transactions and balances that are not covered below, please contact us at 800-344-5696.
What kinds of phones or tablets work with the U.S. Bank Access Online mobile app?
Today, the U.S. Bank Access Online mobile app works with any iPhone running iOS 10 or higher and Android Smartphone running Android OS version 6.0 or higher.
What organization, user ID, and password do I use?
When logging into the U.S. Bank Access Online mobile app, use the same organization*, user ID, and password that you use when logging into the web-based version of Access Online.
*The “organization,” or “Organization Short Name,” is a code that identifies your company in Access Online.
How do I set up a U.S. Bank Access Online user ID?
If you do not have an active Access Online user ID and password, please register online. You can do this by selecting the Register Online option on the login page of the mobile app or at https://access.usbank.com; you may also contact your program administrator for assistance.
Note: if you do not have a card account, you will need to contact your program administrator to obtain a user ID.
What if I forget my organization, user ID or password?
Simply contact Cardmember Service at 877.887.9260 or click the Forgot Your Password link on the Access Online login screen, either in your web browser on your phone/tablet or from your computer.
What is my passcode?
Your passcode is the four-digit code you choose that allows you to view your card information in the U.S. Bank Access Online mobile app. You will create and set up your own unique code when you register the device in the mobile app. Your password and passcode are separate values.
What’s the difference between a passcode, a password, and a PIN?
- Your passcode contains four digits and is used to display your card information only.
- Your password is the secret value you use to log into the mobile app and Access Online.
- If you have cash access on your card account, you have a four-digit PIN (Personal Identification Number). That PIN is used when you use your card at an ATM to get cash.
Can my passcode and PIN be the same four-digit number?
For security purposes, it is recommended that you set up your passcode and PIN as different four-digit codes.
What if I forget my passcode?
If you forget your passcode, you can create a new one. Simply choose Forgot Passcode? from the passcode entry screen and follow the prompts to set up and confirm a new passcode and verify your valid account number.
How do I unlock my mobile account?
If your mobile account is locked, you must call Cardmember Services at 877.887.9260 to have it unlocked.
Can I download the U.S. Bank Access Online mobile app on multiple devices?
Yes, the U.S. Bank Access Online mobile app can be downloaded on multiple devices.
Features and Functionality
What can I do with the U.S. Bank Access Online mobile app?
Cardholders can use the mobile app to:
- Register for a user ID if you are a cardholder and know your organization short name value.
- View your account summary.
- View your card information including the full account number, CVV and expiration date.
- View transactions as well as attach receipts (if enabled).
- Register for account alerts including fraud alerts.
- Change the account mailing address (if entitled).
- Create a payment request (if entitled).
Program administrator with hierarchies assigned to an existing user ID can:
- Access real-time information and account maintenance updates.
- View authorization declines and decline reasons.
- Change authorization limits, including credit limit and single-purchase limit.
- Update account status, including reopening and closing accounts.
Which accounts can I access with the U.S. Bank Access Online mobile app?
- Corporate Card account
- One Card account
- Purchasing Card account
- Executive Card account
- Event Planner Card account
- Managed Spend Card account
Can I use both the U.S. Bank Access Online mobile app and Access Online?
Yes. Both the U.S. Bank Access Online mobile app and Access Online will display your account information and recent transactions; however, several features are available only in the full Access Online website at this time.
Can I have alerts sent to my phone?
Yes. The U.S. Bank Access Online mobile app includes alert-registration services, including the option to register for either SMS or email account alerts. Make sure you get important information about your account including fraud alerts – register today!
Why should I update the app to the latest version of U.S. Bank Access Online mobile?
We continuously add performance improvements as well as features and services. To update your app, first check your device or app store for notices about version updates. If an update is available, follow the simple instructions. You can also set the U.S. Bank Access Online mobile app to automatically update in your phone/device settings.
Can I use the U.S. Bank Access Online mobile app outside the U.S. or Canada?
Yes, as long as you have internet service in the country you are visiting through your mobile carrier. If your phone region is set to outside the U.S. or Canada and the app does not appear when you search the app store, simply change your phone region to the U.S., search for and download the U.S. Bank Access Online mobile app. Then you can change your phone’s region/country setting back to your preferred designation.
Does U.S. Bank offer the Access Online mobile app services in languages other than English?
Yes. The U.S. Bank Access Online mobile app is currently available in English and French Canadian.
Requests (Request a Virtual Account)
What is a payment request?
A payment request allows a user to request a virtual account. This can be either a single-use account or a pre-authorized limit account.
Why can’t I see payment requests in the app?
Payment requests must be set up at the corporate level and the end user must have a payment account available to have access to virtual accounts. Your organization can do this by reaching out to the U.S. Bank account coordinator or relationship manager.
How can I submit a request for a virtual account?
Simply select Create a Payment Request from the menu and follow the prompts. The request will be routed to your organization’s designated approvers and will appear in the payment request list. If you entered an email address, you will receive an email notification once your request is approved.
How do I use the virtual account number?
The account number can be used over the phone, online, on a purchase order, or provided to the merchant at the point of sale. The account can also be pushed to a mobile wallet to make a mobile payment purchase through supported mobile wallets. Simply look for the option in the Account Summary section of the U.S. Bank Access Online mobile app.
Account Pay Functionality
What is Account Pay?
Account Pay allows users to pay expenses including charges not covered under their corporate expense policy.
Why can’t I see Account Pay in the app?
Account Pay must be setup at the corporate level. Your organization can do this by reaching out to a U.S. Bank account coordinator or relationship manager. Account Pay functionality is only available for individually billed accounts.
How do I use Account Pay?
Simply select Account Summary from the menu and Pay this Account. This will open Account Pay where you can make a one-time payment or setup autopay.
Using the Card Information Display
How do I access the card information display?
You will need to know the full 16-digit account number for at least one of the accounts tied to your cardholder user ID to register for this option. Once registered, you can log in to the app and select Card information from the menu or swipe right from almost any screen in the app to be taken to the passcode entry screen. Once your four-digit passcode is entered correctly, your card information will be displayed.
If I have a closed account, will I still be able to access my card information display?
The U.S. Bank Access Online mobile app is designed to display all of your U.S. Bank Corporate Card, One Card, Purchasing Card, Executive Card, Event Planner Card or Managed Spend Card accounts, whether the accounts are closed or open. You will always be able to view your account summary and transactions regardless of your account status; however, you will not be able to view card information for closed accounts.
Calling for Help
Where can I go for help?
For general account inquiries such as statement information, transactions and balances, lost and stolen cards, PINs, and address changes, call 800-344-5696. For password resets and general navigation, call Cardmember Service at 877-887-9260 or if you are a program administrator call 877-452-8083.
If you're having technical issues with your phone, have questions about mobile data access or have questions about data charges on your phone bill, please contact your mobile service provider’s customer service.
Online Privacy and Security
How does U.S. Bank use and protect my information?
The privacy and security of your personal information are important to U.S. Bank. Please read the following summary information about how we use and protect your information.
- We collect information about your identity to authenticate your accounts and transactions.
- We use information you provide to carry out transactions you request and to offer the U.S. Bank products and services that best suit your needs.
- We will never share your information with third parties so they can market to you.
- We use information you provide to protect your accounts against fraud and unauthorized transactions.
- We protect your information with security measures designed to keep you safe from account fraud and identity theft.
- We encrypt all information transmitted over the internet using 128-bit encryption.
You can help us protect your accounts by never revealing your username or password to anyone and notifying us promptly if you suspect unauthorized activity on your account. For the complete Online Privacy and Security information, click here.
Is my personal information safe with the U.S. Bank Access Online mobile app?
Yes. Your personal information is safe with us because:
- We use advanced encryption and monitoring technology.
- We secure your accounts with unique user IDs, passwords and passcodes.
- We never request personal information through email.
- We never store your personal account information on your phone.
What happens if my mobile device is lost or stolen?
Follow all of the steps recommended by your mobile service provider for a lost or stolen device. There is no need to close your U.S. Bank Access Online mobile account because your user ID and password and/or touch/face ID are required to access your account on the device.
Review our resources to:
> Download the app
> Understand how we use and protect your information